Shipping and Return Policy

Shipping and Return Policy

#1 Shipping within India

We ship orders within 2 working days of receiving them. Our working days are Monday to Saturday, excluding public holidays. Orders received on Sunday or holidays are dispatched the following Monday or the next working day.

COVID IMPACT

We are shipping pan-India and aim to get your orders delivered within 3-7 working days. However, services may be affected in some parts of the country, resulting in a delay. Please bear with us during this time.

#2 Returns, refunds & more

All our products are handcrafted by traditional artisans in India, resulting in each product being unique and slightly different from the others. The wood grain you see on some products is natural and a sign of the beautiful texture of the product, not a blemish. 

That said, if you change your mind about an order you placed or by chance, receive a damaged product, we are happy to help you. 

#3 Cancellation Policy

In case you want to cancel an order, please email troyworld.in@gmail.com or call us on +91 9901540581 within 24 hours of placing the order or before the order is shipped out. If you place a cancellation request after 24 hours of ordering the product, we will be unable to recall it. 

Beaut Group ( Sweet Root toys) reserves the right to refuse or cancel an order in case an incorrect information or for any other reason. In such a situation, we will update you via email or call and refund 100% of any payment you may have made.

If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer's side, any extra costs incurred by us for re-delivery will be claimed from the customer.

#4 Returns Policy

We dont accept return due to reasons of hygiene.

If the product is damaged

In case you receive a damaged product, please send us an email with the photo of the product received and the Order ID to beautgroup@gmail.com within 72 hours of receiving the product. We can offer you replacement, repair, or refund.

Please note that we reserve the right to reject in case photo doesnt indicates damage product. 

Please note again:

All our products are handcrafted by traditional artisans in India, resulting in each product being unique and slightly different from the others. The wood grain you see on some products is natural and a sign of the beautiful texture of the product, not a blemish. 

Return Address ( in case of damage):

Beaut Group ( Sweet Root Toys), 

#5/1 First Floor,New Thippasandra Market

Near Clumax Diagnostic (80 feet Road IndiraNagar)

HAL 3rd Stage Bangalore -560075

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will give you a refund in the form of store credit on Sweet Root toys, which must be availed within 6 months of the delivery of the product.